Terms and Conditions

These terms and conditions govern all bookings for Nabvi Tours products (“Terms and Conditions”).
Nabvi Tours acts as an agent for you in making the arrangements for transportation (including flights), accommodation, tours, transfers, events, and other components of your package.
It is your responsibility to read and understand the terms and conditions set out in these Terms & Conditions and booking confirmation and to remain familiar with the current features of Nabvi Tours.
These Terms and Conditions apply to bookings made through Nabvi Tours and authorized sub-agents.

Bookings for Hajj & Umrah
Hajj & Umrah bookings are subject to additional terms and conditions, which are set out in Appendix A of these Terms and Conditions.

Suppliers
ATOL is a financial protection scheme covering UK travelers. Only ATOL-protected tour operators can offer full financial protection. The price of our air holiday packages includes the amount of £2.50 per person as part of the ATOL Protection Contribution (APC) we pay to the UK Civil Aviation Authority. This charge is included in our advertised prices.

What is ATOL and What Does It Do for Me?
When you buy an ATOL-protected flight or flight-inclusive holiday from us, you will receive an ATOL Certificate. This certificate outlines the services that are financially protected, where to get more information, and who to contact if things go wrong.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the certificate (or a suitable alternative). If we or the supplier are unable to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have purchased or a suitable alternative (at no extra cost to you).
In case of insolvency, the Trustees of the Air Travel Trust may make a payment to you under the ATOL scheme. You agree to assign any claims to the Trustees of the Air Travel Trust if compensation is provided.

Bookings
All bookings should be confirmed in writing. Verbal quotes are estimates only and subject to confirmation upon receipt of a written booking.
Documents sent electronically must be signed and returned before confirmation can be given.
The person making the booking acknowledges that Nabvi Tours reserves the right to deny any booking request without reason.
Name changes may not be permitted but can be confirmed with a written request, subject to the suppliers’ terms and conditions.

Exclusions
The following items are not included in the price of your package, unless specified otherwise: postal charges, airport taxes (if not prepaid), personal items such as drinks, room service, laundry, meals (unless specified), baggage charges, excess baggage, medical or personal insurance, telephone calls, and any costs not expressly stated as included.

Prices
Our Hajj & Umrah packages are priced in Saudi Riyals, which are then converted to pounds Sterling. If the exchange rate decreases and full payment has not been made, you will be liable for the difference.
Any additional government taxes imposed during or after the sale will also be your responsibility.

Fulfillment
You understand that all products and services require fulfillment and documentation, such as air tickets.
All reservations are subject to availability and confirmation.
We are not liable for any claims related to non-fulfillment of bookings between the time of booking and departure. If we are unable to fulfill a booking for reasons beyond our control, we will refund any unutilized funds within 12 weeks or when retrieved from suppliers, though it may take longer.

Documentation
The list of requirements for the visa process is available on our website www.nabvitours.co.uk.
Nabvi Tours is not responsible for visa refusal or loss of documents by the Embassy or consulate during the visa process. In case of refusal, no confirmation will be provided by Nabvi Tours or the Saudi Embassy.
You are liable to pay the full payment, and all visa fees are non-refundable. All fees must be paid before applying for a visa.
It is your responsibility to provide correct documentation and verify that all issued documents are accurate.

Invoice
We issue invoices for the total amount paid for your package. We cannot provide individual invoices for travel components. Invoices may not be available immediately after booking but can be provided on request.

Invoice Errors or Omissions
We reserve the right to correct any errors in rates quoted or miscalculations for any Nabvi Tours package or any other service listed on our website

Fulfillment
You understand that all products and services require fulfillment and documentation, such as air tickets.
All reservations are subject to availability and confirmation.
We are not liable for any claims related to non-fulfillment of bookings between the time of booking and departure. If we are unable to fulfill a booking for reasons beyond our control, we will refund any unutilized funds within 12 weeks or when retrieved from suppliers, though it may take longer.

Documentation
The list of requirements for the visa process is available on our website www.nabvitours.co.uk.
Nabvi Tours is not responsible for visa refusal or loss of documents by the Embassy or consulate during the visa process. In case of refusal, no confirmation will be provided by Nabvi Tours or the Saudi Embassy.
You are liable to pay the full payment, and all visa fees are non-refundable. All fees must be paid before applying for a visa.
It is your responsibility to provide correct documentation and verify that all issued documents are accurate.

Invoice
We issue invoices for the total amount paid for your package. We cannot provide individual invoices for travel components. Invoices may not be available immediately after booking but can be provided on request.

Invoice Errors or Omissions
We reserve the right to correct any errors in rates quoted or miscalculations for any Nabvi Tours package or any other service listed on our website

Full Payment

Full payment for packages is due upon booking. Payment for flights must be made in full before tickets can be issued. If payment is rejected or does not clear, the booking will be cancelled. Any deposit paid will be forfeited, and applicable cancellation charges may apply.

Amendments

Amendments must be notified within 24 hours after issuance and may incur a fee. You will also be required to pay any fare differences and charges levied by Suppliers, which may be up to 100% of the booking cost.
All bookings are non-changeable and non-refundable unless specified at the time of booking.

Cancellations

Cancellations must be submitted in writing. Most bookings are non-refundable unless otherwise stated on the confirmation. We will attempt to recover funds from suppliers; however, charges imposed by third-party suppliers (such as hotels, airlines, or bus companies) may apply.
These charges will be deducted from any funds you’ve paid. Note: Certain bookings may not be amended after confirmation, and cancellation could incur up to 100% of the booking cost.
If the cancellation is covered under your insurance policy, you may be able to reclaim these charges.

In the event of third-party service failure, alternative arrangements will be offered. If not accepted, a one-night no-show and administration fee will be deducted from the funds recovered. Refund requests must be submitted in writing using the refund form (available upon request). Refund timelines will be provided upon receipt of your request.

Hajj Booking Cancellation

Hajj booking cancellations have separate terms and conditions.

Pandemic Cancellation Policy

In light of global situations, if the Foreign and Commonwealth Office advises against travel or the destination country imposes a ban on UK nationals, a voucher will be offered, or an alternative package will be provided.
Airline ticket refunds can take 6-8 weeks or longer, depending on third-party recovery.

For cancellations for other reasons, admin fees and third-party charges may apply.

Denial of Entry or Boarding

Al-Amanah Hajj & Umrah does not bear liability for denied entry or boarding due to issues while in transit or at the destination. All Islamic holiday tours are non-refundable and non-changeable.

Hotel Policies & Bedding Information

When booking a package with accommodation, the following terms apply unless stated otherwise:

• Hotel rooms are based on double occupancy; extra bedding (rolling bed) may be added for triple or quad occupancy.
• Incidental charges (e.g., parking, phone calls, room service) are not included and must be paid directly to the supplier.
• Hotels may have a minimum age requirement, and guests may need to present valid ID or a credit card at check-in.

Check-in: 18:00hrs
Check-out: 12:00hrs

• Room types and availability are subject to change. Special requests (e.g., specific floor) are not guaranteed.
• Any issues with accommodation should be reported directly to the hotel.

Product Descriptions

Descriptions on our website and promotional materials are based on current agreements with suppliers. Any listed facilities may change before booking.

Maps and Photographs

Maps and photos are for informational purposes only and may not represent actual services provided.

Optional Services or Travel Extras

Some services (e.g., pick-up/drop-off) may require you to contact the supplier directly. These details will be provided in the voucher.

Baggage

Suppliers may have policies regarding baggage size, weight, and number of pieces. Additional baggage fees may apply. Please read the baggage policy for each supplier.

Travel Insurance

We recommend obtaining insurance that covers personal baggage, emergency medical expenses, and cancellation for any reason.

Privacy

Your personal information will be managed according to our privacy policy. You can request a copy via email.

Marketing

By booking, you consent to receiving marketing communications from us. You may also receive promotional updates via text, email, or post.

Contact Us

For queries or further information, please email: info@umrah-alamanah.com or call us directly.

Consumer Claims

Claims must be submitted in writing within 15 days of returning from your package, along with supporting documentation. We advise printing a copy of these terms for your records.

Liability

• We are not liable for disruptions caused by governments, civil disturbances, strikes, theft, epidemics, or other uncontrollable factors.
• Al-Amanah Hajj & Umrah is not responsible for failure to follow instructions, including baggage handling and check-in times.
• In case of flight delays or missed connections, any additional costs are the responsibility of the airline.

Visa Issues

If your Hajj or Umrah visa is rejected due to personal circumstances or lack of documentation, you will be financially responsible for any losses incurred.

Respect and Responsibility

• Passengers must respect the privacy of others and avoid disruptions during the journey.
• We are not responsible for lost, damaged, or delayed luggage but will assist with recovery efforts.

Miscellaneous

• It is the passenger’s responsibility to ensure proper documentation for the trip.
• Hotels in Saudi Arabia are rated by the Ministry of Tourism and may not meet UK standards.